About


What is Resolver?


Resolver is a free, independent issue resolution service.

We connect consumers with organisations to help find the best outcome every time.


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Free forever.

Resolver’s service for consumers is free. No adverts, no hidden costs. Simply raise a case and give us feedback when it's closed.

Lots of people ask how we keep our service running. We’ve helped people like you tackle millions of issues over the years and we share our expertise with companies who want to change the way they look at complaints.

We don’t sell your personal data. Instead, we look at trends and make predictions.

We give the companies we work with an invaluable insight into the issues their customers face. This lets them concentrate on delivering the best service they possibly can with better outcomes for everyone.

Are you a business? See what we can do.


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How does it work?

We don't act on your behalf and we don't take control of your complaint. Instead, we’ve set out to make it as easy as possible for you to get results.

Search for a company, answer a few simple questions about your issue, and you’re off.

We create a personal case file for your issue, so you are in control and can manage everything from one place. You can add evidence, reply to a communication, track your progress or even download everything to your device.

With Resolver, you'll always know that you’re talking to the right person at the right time. You can raise a complaint to thousands of household names using Resolver. When things get tricky you can escalate it, as we also work with ombudsmen and regulators in order to help you achieve a resolution.

Resolver does not provide phone support and does not have a phone number. You can contact us here.


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Know your rights

Consumers who know their rights get better results. 

That's why there's no jargon in Resolver's rights guides. Instead, they're full of the information you need to get things sorted.

We'll tell you everything you need to know about your specific issue. And, if need be, we're on hand with guidance and support to help you get the results you're looking for.

Check out our rights guides


What is Resolver Recognised?

Using consumer feedback we score companies to name the best for customer service.

Find out more


MoneySavingExpert's founder Martin Lewis

Martin Lewis

Why MoneySavingExpert.com supports us, by its founder Martin Lewis
MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off. For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.

Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.

Find out more at MoneySavingExpert.com


Our ethics

Resolver has been built by consumers, for consumers. We only treat you how we'd like to be treated ourselves.

We don't have adverts. We don’t pass your personal data on to anyone other than the company your case is about or a resolution body you’re escalating your case to.

What do we use complaints data for?

Twice a year, we publish information showing the total number of complaints submitted within broad sectors (such as energy and online shopping). We also contribute statistics to press campaigns in support of good causes that we believe in.

We never publish any personal information or information about an individual complaint (unless we've contacted you and you've given your express permission to be contacted by a media representative to examine your case).




Information Security

Resolving Ltd has been awarded ISO 27001 certificate for the following activities:

The provision of issue resolution services encompassing an online complaints service, business analytics, an online complaint mediation tool for major UK Ombudsman and all internal related supporting processes.

Certificate number: 220917

Resolving Ltd T/A Resolver ISO 27001 Certificate


Our partners

We work with some of the UK's leading consumer rights experts, broadcasters and advice groups. Resolver's expertise in consumer issues is often required by national and local press.

If you need further specialist support we'll always recommend you visit one of our outstanding partners.

Check out our partners

Who do you have an issue with?

Raise it for free via Resolver