Travel insurance - Holiday cut short

Based on resolver’s experience to date, there are a number of different reasons why you might need to cut short – or curtail your holiday, some of which are covered by travel insurance. Your policy will provide compensation for a proportion of the financial when something unexpected happens between making a booking and the date of travel. Check your policy carefully as you may be able to make a claim if you: • Fall ill or have an accident • Are made redundant • Are called up for jury service or • Are quarantined because of sickness. However, there are a number of exclusions, so read the small print on your policy. In the case of illness, you will need a medical certificate in order to make a claim. If you cancel for other reasons, what you need to provide varies according to the cause. Refer to your insurance document for details. If you have any queries regarding your claim, resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

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