Travel insurance - Geographic coverage incorrect

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Based on resolver’s experience to date, if your quote covers the wrong areas it is up to you to ensure that the information is amended before taking out an insurance policy. Contact your insurer immediately and give them your correct details or your insurance could be void. You will not be covered in the event of a claim outside of the geographic area detailed in your policy. Equally, if your policy covers an unnecessarily wide or dangerous geographic area then you will pay an higher premium than you need to.

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You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

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Resolver covers the issue Geographic Coverage Incorrect for 120 companies and organisations:

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