Television - Cabling issue
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If you believe that you're suffering from poor service as a result of cabling problems, you should contact your service provider to let them know. They may want to send an engineer to assess the problem and find a solution.
If the problem is found to be down to something in your property, you may have to pay a fee for the engineer's visit. Generally speaking, if the fault is outside of your property then you should not be charged.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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