Television - Package downgrade problem
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
It should be easy to downgrade your services, although it will depend whether you are tied into a contract. If this is the case you will need to pay an early termination fee, unless your service provider considers your new services to be an equal-value alternative. If you are are not in a fixed-contract period then you may need to give sufficient notice to change, normally 28 days. The period of notice required will be set out in your contract of services.
Contact your supplier who will be able to advise you regarding whether you must give notice that you wish to downgrade. If you are unhappy with your provider’s service, you should contact their customer services department and give clear details of your case - such as what happened, when, and why you are complaining - or phone using the resolver app.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
Find the best rights for you
We have 5,147 pages of rights advice for you covering 7,090 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.