Green deal - Contract is unfair

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver's experience to date, when you sign a Green Deal plan, you make a contract with the Green Deal Provider. The contract has terms and conditions, setting out your rights and the things that you and the provider have agreed to do.

If you feel that some of terms of the contract are unfair, you can either challenge the unfair elements, or you can cancel the contract. The Green Deal plan is covered by the Consumer Credit Act, which gives you some important rights.

You can cancel a credit agreement at any time before you sign the agreement or within 14 days of signing it. Often, it will be easier to cancel the contract than to attempt to complain about the unfair contract terms.

Challenging the contract can be a difficult process, but resolver can assist you in doing so. The Law Commission and the Scottish Law Commission are proposing legal reforms to protect consumers from unfair terms and make it easier to challenge contracts where total costs are not made clear upfront. This will not come into full force until 2014.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

Find the best rights for you

We have 5,115 pages of rights advice for you covering 10,878 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Contract is unfair

Resolver covers the issue Contract Is Unfair for 0 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z