Eurostar - Missed train - no announcements
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Based on Resolver’s experience to date, train companies are obliged to give clear information before, during and (where necessary) after your journey to help you plan and proceed with your journey. If this was not the case and this caused you to miss your train you may be able to obtain a new ticket for travel on a later train. In order to obtain this you should go to the ticket office in your departure station and explain what has happened and request assistance.
If the train departed from the scheduled platform at the scheduled time it is unlikely that the train company will accept liability for you missing it, even if no announcements were made.
If you do not receive a satisfactory response from the train company, resolver can assit you on contacting either London Travelwatch (for the London area) or Passenger Focus (for outside London) who will assist you in your complaint.
resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in raising your issue.
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