Dental insurance - Payout has taken too long

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Based on resolver’s experience to date, sometimes it can take a while for dental insurers to pay out for your claim. There may be various reasons for this but you can assist in a speedy payout by returning any forms or paperwork promptly. If you feel as though your insurers are offering you a tardy service you should contact them and obtain an address for their customer services, and write giving clear details of your case - such as what happened, when, and why you are complaining about the long wait.

As a last resort you can contact the Ombudsman, which will act as a mediator in your case. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Helping you with Payout has taken too long

Resolver covers the issue Payout Has Taken Too Long for 8 companies and organisations: