Boilers - I want to cancel my installation

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, whether or not you cancel your installation depends on where you signed the contract.

If you signed a contract for a new boiler installation in your home or workplace, it is covered under the Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008. This gives you the right to cancel the installation within seven days of signing the contract. Any finance agreement that the company arranges for you will automatically come to an end if you exercise your right to cancel.

However, if you made the contract at the traders’ place of business, you have no automatic right to cancel. In this case, you need to check whether or not the company will allow you to cancel the contract and if you would forfeit any money.

resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.

Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

Find the best rights for you

We have 5,115 pages of rights advice for you covering 10,878 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver