Virgin Media has decided not to accept complaints raised via Resolver. As a result, the CISAS is unable to consider complaints raised with Virgin Media via Resolver.

We think this is a shame, as we are believe consumers should have many options to access support when raising their issues. However, if you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.

Please contact Virgin Media directly in addition to making a Resolver case. We are sorry for the inconvenience.

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Resolver is not affiliated to, linked with or otherwise endorsed by Virgin Media.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

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Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

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You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 4,008,577 users had to say

I wish I had learnt about resolver sooner, as I could get virgin media to listen as our broadband kept failing and they never mended it, but with resolver I now have my problem it is solved, very relieved - thanks resolver
Nick Phillips via facebook
Had ongoing recurring issue with Virgin Media over the last few years. Decided to kick up via resolver and fingers crossed the issue has been resolved after only a matter of days! If only resolver had been around years ago!
Phil Cumming via facebook
First rate company with first class results. I had a quick response to my issue and within a week, the problem I had had for months was resolved. Excellent! Thank you
Dave E via facebook
Over two years ago, I had a problem with Virgin Media and got no where. Used RESOLVER and problem was solved. If I ever have a problem with a company I would use Resolver.
Charles E via facebook
Brilliant - issue with Virgin Media going on for months - one contact through the Resolver pro-forma page, forwarded to the right department and THEY called me within days admitting total responsibility.
Angela C via facebook
Went through Resolver after having no joy with Virgin Media customer service. Virgin sorted problem out and gave me one month free!
Ronald H via facebook
Excellent. Very helpful with a very annoying problem with Virgin Media.
Rachel K via facebook
Resolved 2 separate issues with quickly and to my entire satisfaction. Would highly recommend.
Gareth G via facebook
I had an issue with no broadband supply for a month and used Resolver for my claim. Managed to get a refund of the sum paid plus the extra costs I had for paying for mobile broadband until it was fixed. Thanks Resolver!
Daniel T via facebook

Helping you with Virgin Media

How do I make a Virgin Media complaint using Resolver?

If you want to make a complaint about Virgin Media using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Virgin Media case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Virgin Media, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Virgin Media, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Virgin Media complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Virgin Media contact details press the button below

View Virgin Media complaints contact details

About

Virgin Media was created in 2006, following the merger of cable TV and broadband internet providers NTL and Telewest with Virgin Mobile. This created what’s known as the  first ‘quadruple play’ UK media brand, offering provision for television, internet, mobile phone and fixed-line telephone services. Virgin Media owns and operates the only national fibre-optic cable network in the UK.

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With Resolver you can send your case to key ombudsmen and regulators including:

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