UK Border Force is the law enforcement for Border Security within the Home Office. Their role is to secure the UK border by carrying out immigration and customs controls for people and goods entering the UK. This includes Passport and Visa checking for passengers arrving at airports and ports. Resolver can help raise issues with Passport Control only at the moment for free.

How do we calculate metrics?
UK Border Force logo

UK Border Force

57 %

Resolution rate

Most complained about services

Passport Control

Most common issues

Customer Services Visas Waiting Times

UK Border Force is the law enforcement for Border Security within the Home Office. Their role is to secure the UK border by carrying out immigration and customs controls for people and goods entering the UK. This includes Passport and Visa checking for passengers arrving at airports and ports. Resolver can help raise issues with Passport Control only at the moment for free.


Resolver is not affiliated to, linked with or otherwise endorsed by UK Border Force.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,018,456 users had to say

Just a thank you to say without you I would not have resolved my issue with Brittania Parking. I tried to challenge the fine on their website but it wouldn’t let me submit. I looked on line and found Resolver and I have just had a letter from Brittania to say they’ve dropped the charge. Thank you so much!
Ellie F via email
Quick and easy resolution with SmartParking - thank you.
Joanne H via facebook
I used this for a complaint to social services. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. There are many businesses and companies that can be contacted in this way. My complaint went to the Ombudsman who have now dealt with my complaint satisfactorily. I would definitely use this again and recommend it to anyone.
Hazel C-D via trustpilot
Excellent service,very helpful with my complaint against Yodel I pursue a complaint with Yodel for four months and it was only when I used the resolver site that things moved forward to a successful outcome,thank you.
Helen W via facebook
I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook
Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email
Outstanding!
Fiona Price via facebook
An excellent service run by professional people
Dave Duncan via facebook
Thanks - love the app
Rita Tappia via email

Helping you with UK Border Force

What Department does the Border Force come under?

The UK Border Force is part of the Home Office.  

Does the UK Border Force have a complaints process?

Yes the UK Border Force complaints process is set down by the Home Office.  resolver has built the complaints process into resolver to help you manage and resolve your issue.  We cannot guarentee the outcome is what you may want but we will ensure your case gets to the right people and if you cannot resolve then the entire case file can be sent to the Ombudsman for independent assessment.

Is there an Ombudsman for the UK Border Force?

The UK Border Force comes under the Parliamentary and Health Ombudsman, however, in order to raise your case file to the Ombudsman you must take your case via your MP. 

Does the Border Force deal with Visas?

No, Visas are the responsibility of the UK Visa and Immigration Service, which is part of the Home Office.  

Contact details

To view the UK Border Force contact details press the button below

View UK Border Force complaints contact details

About

If you have a complaint about the service you have received from the UK Border Agency you can raise the issue quickly with resolver.

Role of UK Border Agency

The UK Border Agency role is to protect the UK border entry, this includes Visas and Passport control.  Passport Control includes checking of Passport and Visas at airports and ports across the UK.  If you have expeirenced poor service whilst returning or entering the UK then you can raise the issue with resolver for free. 

How can Resolver help you?

Resolver can help you raise your issue or feedback quickly and simply from your mobile or through the website.  We will help ensure you issue is heard so if you have experienced poor service or want to give a compliement for excellent service resolver will help you deliver this to the right person.  If the issue cannot be resolved then we will remind you who and when to escalate your case.  If the issue cannot be resolved then you can send the case file to the Parliamentary and Health Ombudsman for independent assessment.

Background

Border Force was formed on 1 March 2012 as a law enforcement command within the Home Office. Border Force secures the border and promotes national prosperity by facilitating the legitimate movement of individuals and goods, whilst preventing those that would cause harm from entering the UK. This is achieved through the immigration and customs checks carried out by our staff at ports and airports.

Responsibilities

The UK Border Force is responsible for:

  • checking the immigration status of people arriving in and departing the UK
  • searching baggage, vehicles and cargo for illicit goods or illegal immigrants
  • patrolling the UK coastline and searching vessels
  • gathering intelligence
  • alerting the police and security services to people of interest

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo