T-Mobile no longer exists since it has merged with EE. If you have an issue with T-Mobile please raise the issue with EE.

T-Mobile

0 %

Resolution rate

David

over 1 year ago

Other (none of the above)

Never use them

T-Mobile no longer exists since it has merged with EE. If you have an issue with T-Mobile please raise the issue with EE.

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by T-Mobile.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,025,770 users had to say

Had an issue dealing with T-Mobile. This made something that could have been time consuming and complex quick and easy with no stress.
Michael G via facebook

After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook

O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter

O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email

The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook

Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook

Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook

Best way to deal with mobile network providers. Been trying to get my PAC off one for maybe 6 months. With the help of Resolver I received it in less than a week. Would definitely recommend!!!
Vitaura V via facebook

Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook

Helping you with T-Mobile

How do I make a T-Mobile complaint using Resolver?

If you want to make a complaint about T-Mobile using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my T-Mobile case file work?

Resolver allows you to keep a record of any email correspondence sent between you and T-Mobile, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with T-Mobile, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a T-Mobile complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the T-Mobile contact details press the button below

View T-Mobile complaints contact details

About

To help you get the best response from your T-Mobile complaint Resolver guides you through every step of the process.

To help you get the best response from your T-Mobile complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your T-Mobile complaint.