Having problems with Sports Direct? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Sports Direct

63 %

Resolution rate

Most complained about services

Online shopping In-store shopping Gift cards

Most common issues

Delivery problem Refunds and returns issue Customer service issue

about 20 hours ago

Exchange or replacement issue

Tyrone

2 days ago • Resolved

Refund not processed or received

Jane

2 days ago • Resolved

Refund not processed or received

Rhiann

3 days ago • Resolved

Other (none of the above)

Jaspreet

6 days ago • Resolved

Other (none of the above)

Having problems with Sports Direct? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by Sports Direct.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,025,770 users had to say

Sports Direct apologised and refunded the money I requested. I’ve no doubt without even the first stage of the Resolver process I would still be waiting to hear from them now.
Julie Partington via email

I am delighted to have found Resolver quite by chance from the Martin Lewis website. My issues with two retailers have been resolved to my satisfaction. I would highly recommend Resolver. You have nothing to lose and everything to gain. Do not hesitate. It is very easy to use.
John W D via facebook

Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook

Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook

Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook

Thank you Resolver for helping me sort out a problem with my sofa. All worked out very well and very quickly. Great service once again!
Julie M via facebook

Fantastic service ! Sorted out my refund through an online retailer within hours. Thanks x
Adele V via facebook

This is a free service to help consumers obtain a financial settlement of an outstanding matter. Rather than go to the Small Claims Court or Trading Standards you can often resolve matters with the help of Resolver. Even the mention of the name to a company you are trying to deal with will often produce sudden and welcome results. I have used Resolver to obtain a refund from a mail order company after I returned defective goods.
Adrian V via facebook

I am absolutely blown away by Resolver. Recommended by Martin Lewis and after being tormented by an untold amount of emails back and forth to a deals site trying to prove I hadn't received my laptop, for more than 2 weeks, Resolver resolved it! All it took was 1 letter from Resolver and all was sorted within 2 hours and a reluctant refund back on my card offered. No messing about. Couldn't be happier. Thank you so much Resolver
Karen Sheridan via facebook

Helping you with Sports Direct

How do I make a Sports Direct complaint using Resolver?

If you want to make a complaint about Sports Direct using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Sports Direct case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Sports Direct, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Sports Direct, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Sports Direct complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Sports Direct contact details press the button below

View Sports Direct complaints contact details

About

British sports retailer Sports Direct was founded in 1982 by Mike Ashley and now operates branches in more than 500 locations worldwide. Sports direct also owns a range of other sporting and fashion brands, including Airwalk, Donnay, Dunlop, Everlast, Firetrap, Kangol, Karrimor, Lee Cooper, Lonsdale and Slazenger, among others.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including: