Having problems with Pollen? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Pollen

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Resolution rate

Most complained about services

Nicholas

over 1 year ago

Other (none of the above)

Disgusting company. Zero effort to return money that was owed. From all I can find online they have now gone under

Having problems with Pollen? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

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We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

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Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

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Here's what some of our 5,028,353 users had to say

Used Resolver to help sort out our problem with a ticket company, we tried contacting them but to no avail contacted resolver and had the problem sorted with in a few days would highly recommend them to every one
Lorraine R via facebook

Thank you so much. Helped me to fight for and receive a refund for non-delivery of a service from an online booking company.
Brenda I via facebook

Very good service to the customer. Well done Resolver.
Dale W via facebook

Very easy to use and helped us get a quicker response from the holiday company, would recommend you use this service if you have any problems concerning your holiday
Gail J via facebook

Good result - Used Resolver page to complain about a cruise earlier this year. Resolver process was quick and very simple to use and I got 3 of my 4 complaints upheld, resulting in £125 certificate each towards the cost of our next cruise.
Martina C via facebook

Thanks for your help & advice
Rick Moore via facebook

Was delayed coming back off holiday and had heard of this site, it took all of the hassle and hard work and basically did it for me. It just asked for relevant information and imported into a standard letter, within 2 weeks I was given an offer from the tour operator and it was resolved as easy and as quick as that!!! And it's a free service.
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Fantastic service, resolved my case with See Tickets within a matter of days. Couldn't fault them.
Laura F via facebook

Was delayed coming back of holiday and had heard of this site. It took all the hassle and hard work and basically did it for me. It just asked for relevant information and imported into a standard letter, within 2 weeks I was given an offer from the tour operator and it was resolved as easy and as quick as that!!! And it's a free service.
Shelley P via trustpilot

Helping you with Pollen

How do I make a Pollen complaint using Resolver?

If you want to make a complaint about Pollen using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Pollen case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Pollen, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Pollen, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Pollen complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Pollen contact details press the button below

View Pollen complaints contact details

About

To help you get the best response from your Pollen complaint Resolver guides you through every step of the process.

To help you get the best response from your Pollen complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Pollen complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including: