If you have an issue with your membership of Lifestylefitness.co.uk or the services provided then you can raise and resolve your issue for free with resolver, for all of their gyms and leisure centres.

Lifestyle Fittness

50 %

Resolution rate

Most complained about services

Gyms & Health Clubs

Most common issues

Complaint handling Membership/payment issues Payments/Direct Debits

Rachel

about 1 year ago

Other (none of the above)

I have been a member for almost a decade, the cleanliness of the club has slipped - many are not happy about this but they worry even complaining to the manager will not change things. I decided to reach out to ask that the cleaners get more support.

Imran

over 1 year ago

Other (none of the above)

No resolution

Verified user: 4700158

almost 2 years ago

Other (none of the above)

Was lied to when I called to ask if there was secure bike storage, as I was thinking of joining. Told yes of course you can bring it in. Then he put me on a contract after me asking for assurance I can cancel 3 times, and being assured I can, Turned out that was lies. Avoid!

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by Lifestyle Fittness.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,025,766 users had to say

I highly recommend this service. I had been trying to communicate reasonably with my gym explaining that it was not as it was sold on the brochure. Dirty, overcrowded, always broken in parts. I kept getting met by the gate keeper who kept flat batting me away, but using Resolver reached a central office which over ruled my gym manager. The last two and a half months of my twelve month contract cancelled with immediate effect.
James via trustpilot

I used Resolver when I had poor Red Letter Day experience. I raised the issue on Tuesday evening and the complaint was 'resolved' by Thursday afternoon. Can't fault that service. Thank you very much for not letting the problem drag on.
Jan C via facebook

Used twice. Resolver sends emails letting you know about your case status/response from company. Issue was dealt fairly and quickly. Was surprised that I even got a response. Glad the company had a look and Resolver pushes the feedback to a company, they do try. This was my experience with a coach refund request. And cinema refund/exchange request. Thank you.
Nido via trustpilot

I am very grateful for the help Resolver gave me. They were friendly and helpful, without their help I probably would never have got my 1200 euros winnings from Betcruise.
Knut N via trustpilot

I waited 91 days for a problem with a gambling company. With the help of Resolver the matter was solved in 2 days. Fantastic service and fully recommended
Ahmad A via trustpilot

I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook

Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email

Outstanding!
Fiona Price via facebook

An excellent service run by professional people
Dave Duncan via facebook

Helping you with Lifestyle Fittness

How do I make a Lifestyle Fittness complaint using Resolver?

If you want to make a complaint about Lifestyle Fittness using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Lifestyle Fittness case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Lifestyle Fittness, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Lifestyle Fittness, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Lifestyle Fittness complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Lifestyle Fittness contact details press the button below

View Lifestyle Fittness complaints contact details

About

Lifestylefitness.co.uk is the trading name of Competition Line which is a family run business and the UK leader in 'premium' low-cost fitness clubs and leisure centres. No expense is spared in the quality of our Lifestyle Fitness clubs from the changing rooms, flooring, lighting, interior design and signage - equipment is supplied by market leaders Technogym, Gym80 and Escape Fitness, with the widest range of equipment, free weights and functional training in any UK fitness club.

Raise and resolve issues & complaints with Lifetstylefitness.co.uk

If you have an issue with Lifestylefitness.co.uk you can find out your rights with resolver, resolver will then help you prepare your email or record your phone call for free. resolver will record all your communications and documents and if the issue cannot be resolved after 8 weeks then with resolver you can send a copy to the Financial Ombudsman Service for assessment and independent resolution. As a gym service is a financial product you can send your case to the Financial Ombudsman Service, however, they wll not be able to esclate until you have raised the case with Lifestylefitness.co.uk and have waited for 8 weeks.

resolver can help get your case heard by the right people, we cannot guarentee the outcome but we will sure you voice is heard and if not satisfied explain to you what to do next

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Working with

With Resolver you can send your case to key ombudsmen and regulators including: