Having problems with eSure? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

eSure

66 %

Resolution rate

Most complained about services

Car Insurance Home Insurance Home Emergency Cover

Most common issues

Claim Renewals Conduct of staff

Joanne

7 days ago

Other (none of the above)

linda

7 days ago • Resolved

Other (none of the above)

Alan

about 1 month ago

Other (none of the above)

eloise

about 1 month ago

Complaint ignored

Ellen

2 months ago • Resolved

Other (none of the above)

Having problems with eSure? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by eSure.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,025,384 users had to say

My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook

Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook

I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook

Great result by using Resolver. More publicity is needed to let consumers know how effective this service is. I only found out by chance about Resolver from reading about Resolver in a newspaper article. Before using the Resolver service, I tried to get the RAC to deal with my complaint but got nowhere. The complaint was about the RAC deducting my yearly breakdown insurance fee from my bank account AFTER I'd cancelled my membership. However, when I used the Resolver procedure my complaint was satisfactorily dealt with by the RAC in just a week by them refunding the whole fee. Amazing!
John W via trustpilot

I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook

Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email

Outstanding!
Fiona Price via facebook

An excellent service run by professional people
Dave Duncan via facebook

Thanks - love the app
Rita Tappia via email

Helping you with eSure

How do I make a eSure complaint using Resolver?

If you want to make a complaint about eSure using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my eSure case file work?

Resolver allows you to keep a record of any email correspondence sent between you and eSure, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with eSure, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a eSure complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the eSure contact details press the button below

View eSure complaints contact details

About

esure is an online and telephone-based insurance company that focuses on lower-risk customers. It was launched in 2000 as a joint venture between the founder of Direct Line and Halifax. It became an independent company in 2010 following a management buyout.

esure is also responsible for the Sheilas’ Wheels brand, which offers car insurance cover specifically tailored for women.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including: